How a Global Telecom Provider Scaled Analytics Delivery and Saved Over $5,000/Month with a SMART Embedded Outsourced Analyst Team

How a Global Telecom Provider Scaled Analytics Delivery and Saved Over $5,000/Month with a SMART Embedded Outsourced Analyst Team Client Overview Our client, a US-based international telecom provider, manages over 2,000 cell sites across five regions and operates across both LTE and 5G infrastructure. With hundreds of metrics, configuration updates, and recurring reporting needs, they required consistent analytics delivery, but without the overhead of building an in-house team. Instead of hiring multiple analysts, the client partnered with us as their embedded outsourced analyst team. We worked fully within their tools (Databricks, Athena, Alteryx, Tableau, Confluence, Jira), during their business hours, and took full responsibility for recurring reporting and dashboard maintenance—at a fraction of the cost of internal hires. Challenges Internal Teams Couldn’t Sustain Reporting Volume Recurring dashboard updates, weekly reports, and CM audit support were time-consuming. Internal analysts were already overloaded or unavailable. “We had strong tools, but analytics delivery kept falling behind because of bandwidth.” Manual Work Was Eating Into Strategic Time Senior technical staff were spending hours formatting decks and pulling metrics instead of focusing on engineering or product operations. “We were spending hours every week getting the same answers into different formats.” Analytics Work Was Fragmented and Under-Resourced  Without a dedicated function to manage KPIs, audit dashboards, and reporting logic, consistency was hard to maintain across teams. “Each group had their own version of the truth. Nothing was standardized.” How We Helped Them We became the client’s outsourced analytics team—embedded in their systems, operating on their schedule, and taking full responsibility for reporting operations. What We Handle (On a Recurring Basis) 80+ KPI Maintenance — SQL logic updates, metric definitions, and documentation using the client’s own stack 40+ Tableau Dashboards — filter enhancements, trend views, layout fixes, and data issue resolution 7 CM Workbooks — covering change history, software audits, parameter tracking, and more Scheduled Reports — daily CSVs, weekly PDFs, and monthly executive decks—delivered reliably Documentation & Collaboration — all updates tracked in Jira and documented in Confluence Our SMART Outsourced Analyst Plan