About the Client
The Problem: Too Much Manual Work Across the Request Process
The existing medical report request process relied heavily on repetitive administrative work across multiple systems.
Team members needed to manually review client information, prepare request details, send emails, track progress, update internal records, and monitor which requests required follow-up.
As request volumes increased, the process became harder to manage consistently.
- Client information had to be transferred manually between systems.
- Medical report request emails required repeated preparation.
- Request statuses were difficult to monitor from one place.
- Follow-ups depended heavily on team members remembering the next action.
- Reporting required additional manual maintenance.
The Solution: A Connected Medical Report Request Workflow
Systemapic designed a connected workflow that coordinates the major stages of the medical report request process.
Client information is captured and structured automatically, the required request data is prepared, communications are sent through the appropriate channel, and request information is updated so the team can see the current status without repeatedly checking different systems.
The result is a more standardized process with fewer repetitive actions and clearer operational visibility.